Domestic Provider Exclusion Rule Not Working For All Input Fields (Doc ID 2760398.1)

Last updated on NOVEMBER 08, 2022

Applies to:

Symptoms

The Domestic Provider exclusion feature only works when the rule input field is UDF_CHAR_21 and not if it is UDF_CHAR_30. After running C1-TXNEX (Update Status) batch, it returns the error: “Unable to derive the billing eligibility using the %1 rule type.

STEPS
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The issue can be reproduced at will with the following steps:
1. CREATE RULE TYPE
2. CREATE RULE
3. UPDATE SSL PRICING RULE TYPE
4. CREATE CUSTOMER
5. CREATE THE TRANSACTION AND RUN TFM BATCHES
CI_TXN_DETAIL after running the TFM batches showing the values of UDF_CHAR_21 and UDF_CHAR_30.

Cause

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