Email IDs with an Apostrophe (') Are Not Filtered when Creating a Record (Doc ID 2761631.1)

Last updated on SEPTEMBER 21, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR

When filtering Email IDs of users being assigned a step in a field auto-populated from a group, when clicking Send user email IDs that include an apostrophe (') do not get filtered.

EXPECTED BEHAVIOR

ALL Email IDs should be processed equally according to the filter conditions.

The issue can be reproduced at will with the following steps:

1. Log into the Unifier Environment.
2. Navigate to User Administration and update a user's Email ID to include an apostrophe.
3. Filter using Email IDs in a Workflow setup.
4. Navigate to Shell and create a record by entering Email IDs, including the one with an apostrophe.
5. Click Send.
6. Observe that no user is filtered.

Changes

Cause