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C2M Performance Issue And Transaction Timed Out (Doc ID 2761970.1)

Last updated on OCTOBER 26, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Oracle Utilities Meter Data Management - Version to [Release 2.3]
Information in this document applies to any platform.


On : version, ENV - Environment

C2M Performance issue and Transaction timed out

Steps to Reproduce ;

1) Log in to C2M application
2) Go to Main Menu ->Customer Information -> Person ->Add, input details to add Person and click on Save.
Clicking on Save, it throws “Transaction timed out” error. This happens after every server bounce.
After couple of times tried again and eventually Person save but that would take more than 3 minuses to save.



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