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"**FATAL** Unable to open wallet" SwService Failed to Start (Doc ID 2762027.1)

Last updated on SEPTEMBER 13, 2022

Applies to:

Oracle Utilities Network Management System - Version and later
Oracle Network Management for Utilities - DMS - Version and later
Information in this document applies to any platform.


On : version, NMS Infrastructure

SwService failed to start and the log file shows an error that it is "Unable to open wallet".  But the wallet it is looking for does exist.

Error for the SwService Failure.

02/18/21 16:02:41: Args=[SwService -outgoingURL https://<managed server listen address>:<listen port>/ExternalSwmanServiceImpl -wallet /home/nmsadmin/etc/nms_wallet -sslCert /home/nmsadmin/etc/nms_client_cert.pem ]
02/18/21 16:02:41: SwService::processArg - set outgoing URL to [https://<managed server listen address>:<listen port>/ExternalSwmanServiceImpl]
02/18/21 16:02:41: SwService::processArg - wallet path [/home/nmsadmin/etc/nms_wallet]
nzcsfOCS_OpenCredStore error [43100]
02/18/21 16:02:41: **FATAL** Unable to open wallet


 This is a new system being set up.


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