FDA E2B (R2) transmission failed at EDI In (Doc ID 2762268.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

In the regulatory report tab, final FDA E2B (R2) is generated.

When transmitting this report, E2B transmission failed at EDI In with the red icon on Worklist > Bulk ICSR transmit.

The following error appears in the ESM transmission log
------------------------------------
: Unable to encode XML string due to following reason

Error has occurred on Line: 0, Source Text: , Error Code: 0
------------------------------------

Note:
In the regulatory report tab, delete the failed report, re-schedule the report and generate the final report by clicking the final link.
But the transmission fails with same errors while transmitting the report.

Steps:
1. In regulatory report tab, schedule FDA E2B (R2)
2. Lock the case
3. Click the final link and confirm that E2B viewer appears properly
4. Save the case
5. Confirm that report status is set as "Generated" with the generated date
6. Transmit the report
7. Monitor the report transmission from (menu) worklist > Bulk ICSR transmit
8. Transmission failed at EDI In with a red circle icon

Cause

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