Unable To Generate A ‘Closing’ Bill Segment For A Reactivated SA After Jan 2020 Rollup
(Doc ID 2762454.1)
Last updated on SEPTEMBER 29, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.7.0.3.0 [Release 2.4 to 2.7]Information in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
SA - Service Agreement
SP - Service Point
On : 2.4.0.3.0 version, ENV - Environment
Unable to generate a ‘Closing’ Bill segment for a reactivated SA after Jan 2020 Rollup
Steps to recreate:
1. Search and locate a premise/SP where service has been stopped for an account (Acct 1) and new service has been started for another account (Acct 2).
Example: Service for Acct 1 was stopped on 06/30 and the new service was started for Acct 2 on 07/01 for the Premise – Prem 1. Hence Acct 1 with SA 1 has a closing bill segment(SA 1 is closed) while Acct 2 has an active SA (SA 2).
2. Cancel the closing Bill segment of Acct 1. (This will reactivate SA1)
3. Generate a new bill for Acct 1 with a cutoff date = end date of SA 1 and freeze. (No new reads are required. Previously available reads for 06/30 should be sufficient for generating the bill)
4. The Bill segment errors out upon freezing with a message “This is a closing bill segment and the SA is no longer stopped or the end dates do not match.”
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |