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Zone C1-PAYSRCH3 Query Time Out (Doc ID 2764091.1)

Last updated on APRIL 07, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.1.0, Zone C1-PAYSRCH3 query time out occurs.

A search using "Suspense / Excess credit contract" on Payment Event Summary UI is giving a timeout.
We expect that once it produced the search result, Users should be able to see the payment events and refund them successfully.
We also expect that Payment which are already refunded should not be found in the search result. This should be true for payments in draft status in a refund request as well.

STEPS:
----------------
1. Create a person account and excess payment contracts.
2. Create the payment by adding payment events with multiple payment and tenders.
3. Try to search the payment in the Payment Event Summary screen third option in the drop down "Suspense / Excess credit contract" using the contract ID.

Cause

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In this Document
Symptoms
Cause
Solution
References


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