"Error message: No application is associated with the specified file for this operation" Unable to Open Graphic Files (.jpg, .gif, .png etc). (Doc ID 2764104.1)

Last updated on MARCH 29, 2021

Applies to:

Symptoms

On NMS 2.3.0.2 WebSwitching and Control Tool

Unable to open attached documents to a switching plan or a View Documents that are graphic files


 

ERROR
-----------------------

at com.splwg.oms.jbot.CommandProcessor.processCommand(CommandProcessor.java:161) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processPackage(CommandProcessor.java:290) ~[nms_client.jar:?]
at com.splwg.oms.jbot.adapter.JBotAdapter$1.run(JBotAdapter.java:671) [nms_client.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [?:1.8.0_281]
at java.util.concurrent.FutureTask.run(Unknown Source) [?:1.8.0_281]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_281]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_281]
at java.lang.Thread.run(Unknown Source) [?:1.8.0_281]
Caused by: java.io.IOException: Failed to open C:\Users\nms\AppData\Local\Temp\2\OracleNMS\Webswitching\1001\Pole-icon.png. Error message: No application is associated with the specified file for this operation.

at sun.awt.windows.WDesktopPeer.ShellExecute(Unknown Source) ~[?:1.8.0_281]
at sun.awt.windows.WDesktopPeer.open(Unknown Source) ~[?:1.8.0_281]
at java.awt.Desktop.open(Unknown Source) ~[?:1.8.0_281]
at com.splwg.oms.fcp.command.DocumentOpenCommand.mouseExecute(DocumentOpenCommand.java:125) ~[nms_client.jar:?]
at com.splwg.oms.jbot.command.MouseCommand.execute(MouseCommand.java:144) ~[nms_client.jar:?]
at com.splwg.oms.jbot.JBotCommand.executeCommand(JBotCommand.java:420) ~[nms_client.jar:?]
... 8 more
2021-03-25 12:52:32,669 [Timer-0] WARN com.splwg.oms.jbot.JBotTool: Stuck busy cursor. Resetting: [1]
2021-03-25 12:52:36,066 [pool-3-thread-1] ERROR com.splwg.oms.jbot.adapter.JBotAdapter: java.lang.RuntimeException: java.io.IOException: Failed to open C:\Users\nms\AppData\Local\Temp\2\OracleNMS\Webswitching\204181\WPA.gif. Error message: No application is associated with the specified file for this operation.

Steps
1. Open a switch sheet
2. Go to "External Docs" tab
3. Attach files of type .gif, .jpg and .png
4.  Review your client file type associations to see if MSPaint is the default
5. click the file and choose "open"
       File fails to open and error is displayed

Changes

Cause

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