My Oracle Support Banner

Approval Confirmation Issue With All Transactions (Doc ID 2764253.1)

Last updated on APRIL 07, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.9.0.0.0, Approval Confirmation concern for all transactions.

Operations team is requesting a proper message "Confirmation - Transaction Approved successfully" while approving transactions.
A proper message confirming a Transaction saved successfully will avoid any confusion. Also it does not expect the page/UI be re-loaded.

Also after clicking of Approve button, it throws "JSON Parsing exception " in debug mode.

ERROR
-----------------------
SyntaxError: Unexpected token in JSON at position 0

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application
2. Navigate to Menu > Approval workflow management > Approval Transaction
3. Create Approval Transaction for Price Assignment
4. In Approval Price Assignment Compare Screen, after click on 'Approve' button, we get Confirmation pop-up and screen reloads to home page
5. Shows Error in debug mode

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ensure if approval process worked.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.