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Error "The AutoVue Client Did Not Start Successfully" When Viewing the File from Microsoft Edge Browser on AutoVue for Agile PLM 21.0.1 (Doc ID 2764434.1)

Last updated on MARCH 29, 2021

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 to 21.0.1 [Release 21.0]
Information in this document applies to any platform.

Symptoms

AutoVue client fails to start with below error when accessed from Microsoft Edge

Error

The AutoVue client did not start successfully. Please ensure that the server is running and the generated JNLP is launched. You can contact the system administrator for extending the delay required before assuming AutoVue startup failure.

What is Working

Issue does not happen with Internet Explorer 11 and Firefox

Steps

The issue can be reproduced at will with the following steps:
1. Launch Microsoft Edge, and access to Web Client URL
2. Open an item with attachment
3. Go to Attachment tab, select the file and View
4. Gets error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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