e6 Java Client Crash When Moving The Mouse On Any Button Icon, Microsoft Event Viewer Log Shows Error: Faulting application name: vm3dgl.dll (Doc ID 2764544.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Symptoms

Using Agile e6 Java Client on a VMware image. When we move the mouse on any button icon, the java client will crash

Microsoft Even Viewer log shows this error :

Event 1000, Application Error
General Details

Faulting application name: jp2launcher.exe, version: 11.271.2.32, time stamp: 0x5f896e92
Faulting application name: vm3dgl.dll_unloaded, version: 3.3.105.0, time stamp: 0x5ebe3440
Exception code: 0xc00041d
Fault offset: 0x00071370
Faulting process id: 0x31d0
Faulting application start time: 0x01d6f0086bb5112f.........
Faulting application path: C:\Temp\java8jre\bin\jp2launcher.exe
Faulting module path: vm3dgl.dll
Report Id: ........
Faulting package full name:
Faulting package-relative application ID:

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Use Widows 10 machine with Graphic Card VMware SVGA 3D version. 8.17.1.1
2. Login to Java Client
3. move the mouse over any icon on the java client interface
3. Notice that java client will crash
4- If the previous version of the Graphic Card VMware SVGA 3D is used that is version 8.16.7.8. than this issue will not occur.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.