CC&B 18.104.22.168 Issue With NBB Page And A Custom JSP
(Doc ID 2764862.1)
Last updated on APRIL 05, 2021
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CC&B - Oracle Utilities Customer Care and Billing
NBB - Non-Billed Budget
JSP - Java Server Page
On : 126.96.36.199.0 version, ENV - Environment
After we upgraded from CC&B v188.8.131.52 (2.7 SP1) to CC&B v184.108.40.206 (2.7 SP3) we faced an issue when loading the Non-Billed Budget page:
The main tab automatically refreshes repeatedly.
Note that we have a custom JSP deployed on the page and only the main tab is having this behavior, the other tabs are fine.
The issue can be reproduced with the following steps:
1. Go to Menu > Customer Information > Non-Billed Budget > Search
2. Close the search pop-up.
3. Main tab will automatically refresh continuously (in some instances to reproduce the behavior switch to History tab first, then back to main tab)
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