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CC&B 2.7.0.3 Issue With NBB Page And A Custom JSP (Doc ID 2764862.1)

Last updated on APRIL 05, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CC&B - Oracle Utilities Customer Care and Billing

NBB - Non-Billed Budget

JSP - Java Server Page

On : 2.7.0.3.0 version, ENV - Environment

After we upgraded from CC&B v2.7.0.1 (2.7 SP1) to CC&B v2.7.0.3 (2.7 SP3) we faced an issue when loading the Non-Billed Budget page:

ACTUAL BEHAVIOR
---------------
The main tab automatically refreshes repeatedly.

Note that we have a custom JSP deployed on the page and only the main tab is having this behavior, the other tabs are fine.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Go to Menu > Customer Information > Non-Billed Budget > Search
2. Close the search pop-up.
3. Main tab will automatically refresh continuously (in some instances to reproduce the behavior switch to History tab first, then back to main tab)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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