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CC&B Issue With NBB Page And A Custom JSP (Doc ID 2764862.1)

Last updated on SEPTEMBER 16, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Oracle Utilities Framework - Version to [Release 4.4]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CC&B - Oracle Utilities Customer Care and Billing

NBB - Non-Billed Budget

JSP - Java Server Page

On : version, ENV - Environment

After we upgraded from CC&B v2.7.0.1 (2.7 SP1) to CC&B v2.7.0.3 (2.7 SP3) we faced an issue when loading the Non-Billed Budget page:

The main tab automatically refreshes repeatedly.

Note that we have a custom JSP deployed on the page and only the main tab is having this behavior, the other tabs are fine.

The issue can be reproduced with the following steps:
1. Go to Menu > Customer Information > Non-Billed Budget > Search
2. Close the search pop-up.
3. Main tab will automatically refresh continuously (in some instances to reproduce the behavior switch to History tab first, then back to main tab)




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