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VTRAT-3800-8 - TCVirtualTable.RefreshAppend: TASKACTV: Access violation at address XXX in module 'PM.EXE' When Attempting to Open a Project. (Doc ID 2764925.1)

Last updated on APRIL 14, 2021

Applies to:

Primavera P6 Professional Project Management - Version 5.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open a specific project, a specific user receives the following event code:

EVENT CODE

Type: EAccessViolation
Event Code: VTRAT-3800-8
Description: TCVirtualTable.RefreshAppend: TASKACTV: Access violation at address 0000000002F51741 in module 'PM.EXE'. Read of address 0000000000000000
Time: 24-Mar-21 10:17:14

STEPS

The issue can be reproduced at will with the following steps:

1. Login to P6 Professional as the affected user.

2. Attempt to open the project.

3.  Observe the reported event code.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the user cannot open the project.

Cause

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In this Document
Symptoms
Cause
Solution
References


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