VTRAT-3800-8 - TCVirtualTable.RefreshAppend: TASKACTV: Access violation at address XXX in module 'PM.EXE' When Attempting to Open a Project.
(Doc ID 2764925.1)
Last updated on APRIL 14, 2021
Applies to:
Primavera P6 Professional Project Management - Version 5.0 and laterPrimavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to open a specific project, a specific user receives the following event code:
EVENT CODE
Type: EAccessViolation
Event Code: VTRAT-3800-8
Description: TCVirtualTable.RefreshAppend: TASKACTV: Access violation at address 0000000002F51741 in module 'PM.EXE'. Read of address 0000000000000000
Time: 24-Mar-21 10:17:14
STEPS
The issue can be reproduced at will with the following steps:
1. Login to P6 Professional as the affected user.
2. Attempt to open the project.
3. Observe the reported event code.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, the user cannot open the project.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |