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Crew Method SendAssignmentToCrew Failed Error When Dispatching Events to OMA (Doc ID 2766523.1)

Last updated on APRIL 05, 2021

Applies to:

Oracle Utilities Network Management System - Version 2.4.0.1.0 to 2.5.0.1.0 [Release 2.4 to 2.5]
Oracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.5.0.1.0 [Release 2.4 to 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, Mobile Apps

Crew method sendAssignmentToCrew failed Error when dispatching events to OMA

After using NMS for a couple of hours the users starts to get an error when dispatching events to the OMA crews.
Dispatching events should move the event status to SNT. This works fine for a while, but eventually starts to give an error, and will only move event to ASN status. The NMS user then has to click the dispatch button again to move the event from ASN to SNT. Once the error happens, it will happen every time they dispatch an event to any crew.

Steps to recreate:

1. NMS user selects event and crew
2. Clicks Dispatch button
3. Error is given and event moves to ASN
4. Click Dispatch button a second time
5. Event moves to SNT (no error)

Cause

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In this Document
Symptoms
Cause
Solution
 Fix Description
 Migration
References


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