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CAD for Cloud (C4C) Web Service Is Not Available after RUP 15 Install; Error: 'Failed Hostname Verification Check' (Doc ID 2766672.1)

Last updated on APRIL 08, 2021

Applies to:

Oracle Agile Product Lifecycle Management CAD for Cloud - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

 
After installing Agile 9.3.6.15 as a new installation in the DEV environment,

users cannot get C4C to connect to Oracle Cloud via the web services.

Clicking Test Web Service for the Reference Object sub classes in the Java Client produces error.


ERROR

1.UI:

Web Service is not available at <https:/hostname/servicexxx?wsdl>

2.stdout.log:

javax.xml.ws.WebServiceException: javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=hcbo-dev1.fa.us2.oraclecloud.com.javax.xml.ws.WebServiceException: javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=hcbo-dev1.fa.us2.oraclecloud.com.javax.xml.ws.WebServiceException: javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=hcbo-dev1.fa.us2.oraclecloud.com.javax.xml.ws.WebServiceException: javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=hcbo-dev1.fa.us2.oraclecloud.com.

3.agilePCWeblogic.log:

####<Mar 3, 2021 12:29:40,672 PM PST> <Warning> <Security> <USPLMDEVAPP> <USPLMDEVAPP-Agile> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <admin> <BEA1-0367243D5CF6AA3D3515> <5a631707-8adc-4c0e-a70a-4ff05cdc6709-0000014e> <1614803380672> <[severity-value: 16] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-090504> <Certificate chain received from hcbo-dev1.fa.us2.oraclecloud.com - 104.87.156.67 failed hostname verification check. Certificate contained *.fa.us2.oraclecloud.com but check expected hcbo-dev1.fa.us2.oraclecloud.com>


STEPS
Following steps reproduces the issue at will
1.Upgrade FWM and Install RUP15
2.connect to C4C web services
3.Fails with error: "Failed Hostname Verification Check'"

Changes

FMW Upgrade and RUP15 installation

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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