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Event ID: 7034: The Livelink Server Livelink Service Terminated Unexpectedly (Doc ID 2767156.1)

Last updated on APRIL 09, 2021

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3 SP2 version, IStream Document Manager

When navigating the IStream DM Server, the user sessions would appear to become slow then eventually enter a hung state.
The browser would appear to be spinning out.
Within the Windows Event Viewer System Log, the following error appears:


ERROR
-----------------------
The Livelink Server Livelink service terminated unexpectedly.
It has done this 1 time(s).

Log Name: System
Source: Service Control Manager
Event ID: 7034


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm that the IStream DM service has started.
2. Login to the IStream DM Server.
3. Attempt to navigate the system.
4. Workaround is to restart the IStream DM Server service frequently.



Cause

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In this Document
Symptoms
Cause
Solution


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