System Error When Placing Turn On For Customers That Have Multiple Customer Contacts
(Doc ID 2768137.1)
Last updated on JUNE 04, 2024
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]
Information in this document applies to any platform.
Symptoms
On : 2.7.0.1.0 version, Framework
ACTUAL BEHAVIOR
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System Error when Placing Turn On for Customers that Have Multiple Customer Contacts
Placing a Turn On order for this customer and receive this error. When we get this error we are supposed to delete the contacts, however, the contacts are grayed out.
This issue is occurring whenever we are trying to start a service for multiple Accounts linked to a single person and person has many Person contact Information linked with it.
Ex: Person Id#xxxxxxxxxx .This Person has 25+ person contacts linked with it.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |