My Oracle Support Banner

We Have Aging Tasks In Initial Status That Have An Associated Task Stuck In PROCESSING Status (Doc ID 2768138.1)

Last updated on APRIL 13, 2021

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.19.2.0.0 and later
Information in this document applies to any platform.

Goal

The customer has been assisting the production support team with some claims which are aging. They have 12 claims that when they try to re-push into OHI thru Claims In to help resolve stuck status, an error is throw because the claim is stuck in PROCESSING status.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.