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While Activating Device, Device Receiving An Unknown Command And Configuration Rolling Back. (Doc ID 2768468.1)

Last updated on APRIL 19, 2021

Applies to:

Oracle Communications IP Service Activator - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to continue provisioning on a Juniper device due to command rollback.

From the debug logs we can see the junos cartridge is parsing the the following command 'configure /'. The NP does not recognize this prompt and rolls back any configuration.

20210407-062335|148|INFO|Thread-8|<IP ADDR>|||proxy_np|pipsaapp1||<IP ADDR>|configure
20210407-062335|343|FATAL|Thread-8|<IP ADDR>|||proxy_np|pipsaapp1|Caught CommandExecutorException
com.metasolv.serviceactivator.networkprocessor.CommandExecutorException: command: configure / response: ^ unknown command. /
at com.metasolv.serviceactivator.networkprocessor.DefaultCommandExecutor.throwCommandExecutorException(DefaultCommandExecutor.java:371)
at com.metasolv.serviceactivator.networkprocessor.DefaultCommandExecutor.throwCommandExecutorException(DefaultCommandExecutor.java:405)
at com.metasolv.serviceactivator.networkprocessor.DefaultCommandExecutor.executeCommandsWithResult(DefaultCommandExecutor.java:804)
at com.metasolv.serviceactivator.networkprocessor.DefaultCommandExecutor.executeCommands(DefaultCommandExecutor.java:703)
at com.metasolv.serviceactivator.networkprocessor.DefaultCommandExecutor.executeCommands(DefaultCommandExecutor.java:297)
at com.metasolv.serviceactivator.networkprocessor.DefaultCommandExecutor.execute(DefaultCommandExecutor.java:168)
at com.oraclecommunications.serviceactivator.cartridges.juniper.junos.commandExecutor.JuniperCommandExecutor.executeCommands(JuniperCommandExecutor.java:215)
at com.oraclecommunications.serviceactivator.cartridges.juniper.junos.commandExecutor.JuniperCommandExecutor.execute(JuniperCommandExecutor.java:118)
at com.metasolv.serviceactivator.networkprocessor.cartridgemanager.Committer.processCommandDocument(Committer.java:622)
at com.metasolv.serviceactivator.networkprocessor.cartridgemanager.Committer.commit(Committer.java:215)
at com.metasolv.serviceactivator.networkprocessor.cartridgemanager.CartridgeManager.commit(CartridgeManager.java:318)
at com.metasolv.serviceactivator.networkprocessor.CommitQueueItem.run(CommitQueueItem.java:93)
at com.metasolv.serviceactivator.util.ThreadPool$PoolThread.run(ThreadPool.java:152)
20210407-062335|344|WARN|Thread-8|<IP ADDR>||12798288,12798368,12793648,12798266|proxy_np|pipsaapp1|Error occurred while attempting to configure the device: 'command: configure / response: ^ unknown command. / '. Rollback will be attempted. <clim:commandSession xmlns:clim="http://www.metasolv.com/serviceactivator/climodel">

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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