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Payment Reversal Total Due Amount And Total Balance Are Not Matching (Doc ID 2768646.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Financial Services Lending and Leasing Cloud Service - Version 14.10.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.10.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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Total due amount and total balance are not matching

On payment reverse, both first and second billing should be reversed and re-posted. However system reverse and re-post only second billing. Due to this total due amount and total balance amount are not matching.


EXPECTED BEHAVIOR
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System should reverse and repost all the transaction when a backdated transaction posting is reversed during payment reversal.

STEPS
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The issue can be reproduced at will with the following steps:
1. On board an account
2. Trigger the first billing
3. Do the full payment for first billing
4. Trigger the second bill
5. Reverse the payment done against first billing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the correct payment reversal for backdate posting due to that there is a mismatch in total and due amount.

Cause

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In this Document
Symptoms
Cause
Solution


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