My Oracle Support Banner

Bulk Payment Reversals(customer Based) Defect. (Doc ID 2768657.1)

Last updated on APRIL 21, 2021

Applies to:

Oracle Financial Services Lending and Leasing Cloud Service - Version 14.10.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.10.0.0.0 version, Implementation Support

The newly introduced feature to reverse /void the payments in bulk  is not working, the reverse/void transactions are failing.

ERROR
-----------------------
Payment is already reversed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Post a Payment using Bulk Payment File upload process without any Reference value.
2.Verify that Payment posted successfully as Reference is a non-mandatory field.
3.Reverse the Payment using Bulk Payment File upload process without any Reference value.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer not able to do the bulk payment reversal. .

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.