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Issue With Existing Owner Scenario With New Secondary Owner (Doc ID 2768720.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Financial Services Lending and Leasing Cloud Service - Version 14.10.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.10.0.0.0 version, Implementation Support

Issue with Existing owner scenario with new secondary owner

ERROR
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1) In the onboarding Request , LinkExistingCustomerIndicator=’Y’ and while posting with secondary customer along with exiting customer number – Request is getting failed with below error.

"ErrorDesc": "Existing Customer linked by CUS_NBRCustomer Number does not exist.

2) When we are setting , LinkExistingCustomerIndicator=’N’, we are getting the below error:
  "ErrorDesc": "Error in : Duplicate Value for Customers Number and link_to_existing_customer is NO"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create an account with link existing customer = Y
2.Verify whether system is creating account with both customers or not.

 

Cause

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In this Document
Symptoms
Cause
Solution


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