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CC&B - Base Functionality Of Cancel Rebill Is Not Supporting BD Billing (Doc ID 2772259.1)

Last updated on MAY 12, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version, ENV - Environment

CC&B - Base functionality of Cancel Rebill is not supporting BD billing

There is a custom process of approving the Adjustment. On the approval of the Adjustment ‘C1-CancelRebillFreezeBillSegs’ Business Service calling the base functionality of Rebill and Cancel of the bill segments. But when we are trying to Approve the Adjustment of BD based customers, we are facing the error as ‘Awaiting Billing Determinant’.
Please find below the screenshots of the same.
 

ERROR
-----------------------
MDMUSER - 529601-5929-1 2021-01-11 08:35:41,366 [[ACTIVE] ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (schema.rules.BusinessObjectStateTransitioner) BO CM-AdjustmentApprovalRequestBC ApprovalRequest_Id(917388565312) had status transition error transitioning from BusinessObjectStatusCode='INPROG' to BusinessObjectStatusCode='APPROVED'

com.splwg.shared.common.ApplicationError: (Server Message)
Category: 6
Number: 13735
Call Sequence:
Program Name: CancelRebillFreezeBillSegmentService
Text: Awaiting bill determinants from MDM.
Description:
Table: null
Field: null




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to adjustments
2. click on approval
3. save adjustment date
4. See error: Awaiting Bill Determinants from MDM

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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