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Suspense Advance Search-Previous Suspense Summary Section On The Right Is Being Retained After New (Doc ID 2773326.1)

Last updated on MAY 03, 2021

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.27 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.27 version, MICC Transfer to TSC

ACTUAL BEHAVIOR
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Suspense Advance Search-Previous suspense summary section on the right is being retained after new. In suspense search clicking on the result line (not the hyperlink) will populate the summary to the right. If another suspense search is performed OIPA is leaving the summary populated with the old summary information until a new line is selected.

EXPECTED BEHAVIOR
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Go to search fields and enter or change any of the values for new search. the right summary screen from previous record should not be retained after new search.


STEPS
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The issue can be reproduced at will with the following steps:
o From home page,Click on the advance hyper link . once the search page is loaded ,click on suspense hyperlink from left nav.
o Make sure the display option found on the top of page is Open or could be anything.
o Scroll down and enter % sign in Policy number or any field to have results rendered by hitting search button.
o From results screen found on the bottom, select any record (don't click on the hyper link) but any where out side on the same row.
o Once selected,Summary section for that record is displayed on the right side of the page
o Now, go to search fields and enter or change any of the values for new search. the right summary screen from previous record is still retained even after new search results are rendered bottom.

Cause

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In this Document
Symptoms
Cause
Solution
References


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