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Non Retrieved Returns: Item Discount Calculated Incorrectly When Active on BuyGet Promotions (Doc ID 2775446.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

After applying <Patch 29806836>, discount amount is incorrect on the Sell Item screen for items in a non-retrieved return transaction.


Steps to Reproduce:


Pre-requisite:
 Apply Patch 29806836

1. In Backoffice, create a discount rule : Buy n of X, get Y at a specified price (Z)
    Example X= Item 41 ($1.99), Y= Item 4321 ($50.95), n = 1, Z= $25
2. Once the rule is active, login to POS
3. Click Return F2 > No Receipt F3
4. Scan Item: X, Item Y
5. Enter return item information of both X, Y
6. Link a Customer ID
7. On the Sell Item screen, notice that the discount amount is greater than the Item Y price.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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