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Claims Stuck In Initial (Doc ID 2775822.1)

Last updated on MAY 12, 2021

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.20.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.20.2.0.0 version, Processing

Certain claims are getting stuck with a Processing error in the INITIAL status on the Sanity Checks Task.

This claims are complaining about getting removed from the system. This Provider however has refSheet Lines that references that Provider. The client uses this refSheet to link non-base procedure codes to an actual procedure code (Base Code).

The customer tried through the Generic API to remove the orphaned refSheet lines with no success.

ERROR
-----------------------
xx.com.jpa.jpasystemException:com.oracle.xxx.OhiRuntimeException.GEN-FIEL-002 with arguments: PROVIDER; nested exception is javax.persistence.PersistenceException

Cause

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In this Document
Symptoms
Cause
Solution
References


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