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ECM 808 : Issue With Research Utility (Doc ID 2776588.1)

Last updated on JULY 29, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Duplicate records are showing under Customer Accounts Grid with both Customer and Account Entities.


Example :
Role cd - OWNER , Data_Origin - DLY
Role cd - OWNER , Data_Origin - MYS


If there are multiple batches running in same instance ,this issue can be replicated.

Steps to Reproduce Problem
--------------------------
1. Login to ECM
2. Navigate to Enterprise Case Investigation -> Research
3. Select Entity Type as Customer/Account
4. Type the Entity Id
5. Click on Search
6. Click on the Customer/Account id from the Customer/Account list
7. Under Customer/Account Overview duplicate records are observed in Customer Accounts grid



Cause

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In this Document
Symptoms
Cause
Solution
References


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