My Oracle Support Banner

No Record Shows up in the Record Selector When Selecting the Specific Record Tab (Doc ID 2776941.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

In Experience Manager, within the Boos & Bury record selector, when the select specific record tab is active, no records show up to select from.

STEPS TO  REPRODUCE

1. Log in to XM.

2. Navigate to any rule which is having Boos & Bury editor configured(e.g Result List )

3. Click on the edit link of Boos & Bury editor and shuffel the selected record.

4. Close the Popup window and open it again ( click on edit button) observe the behaviour ( Selected record tab is blank).

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.