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Customer Loading Was Hanging Due To Query Tools (Doc ID 2777469.1)

Last updated on MAY 24, 2021

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.0.3.0 version, Customer, Config, Pricing Migration

The customer data loading from Billing and Revenue Management (BRM) to Elastic Charging Engine (ECE) using customer updater was hanging due to query tools.

In the ecs log, there is a message printed every 5 mins saying member left cluster and member joined cluster. 

There are 2 issues:
- When customer loading is in progress, the query is not coming out fast (e.g select count() from Customer). It takes lot of time (like 10mins) and sometimes timeout.
- When query.sh is connected, it freezes the customer loading process.

Workaround:
If query.sh is not connected during customer loading then it works.

Cause

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In this Document
Symptoms
Cause
Solution
References


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