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One New LDAP User Does Not Appear Under Java Client User Node After LDAP Sync (Doc ID 2778806.1)

Last updated on MAY 24, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

One new LDAP user is not appearing under Users node after the LDAP sync.
The user shows up in the LDAP Preview

Expected Behavior

The new LDAP user to appearing under Users node after the LDAP sync


Steps

The issue can be reproduced at will with the following steps:
1. Add a new user to LDAP
2. Log into Java Client as admin user, go to Admin tab > Settings > User Settings > Users, and run Refresh User from LDAP directory
3. Search for All users. Do not see one new user under Users node
4. Go to Admin tab > Settings > Server Settings > LDAP
4. Run LDAP Preview. See the problem user shows up in the LDAP Preview screen

Cause

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In this Document
Symptoms
Cause
Solution


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