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Unable To View Attachment In ECM Evidence Tab (Doc ID 2779216.1)

Last updated on APRIL 04, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

While downloading the attachment from the evidence tab the below error is observed in client environment and they aren’t able to download the attachment.

[DocumentDownload] [ofssaiDocumentDownloadService]~java.lang.Exception: Creation of Ojet Forms document download folder failed
at com.ofs.aai.ojff.services.DocumentDownload.ofssaiDocumentDownloadService(DocumentDownload.java:115)
at com.ofs.aai.ojff.web.handler.FFHandler.handleDocumentDownload(FFHandler.java:583)
at com.ofs.aai.ojff.web.handler.FFHandler.handleRequest(FFHandler.java:198)
at com.ofs.aai.ojff.web.FFController.handleRequest(FFController.java:95)
at com.ofs.aai.ojff.web.FFController.doGet(FFController.java:113)

Observed that the uploaded document is present in DOCUMENT_UPLOAD_SAVE but not available in DOCUMENT_DOWNLOAD and DOCUMENT_UPLOAD_TEMP path of <conf>.CONFIGURATION table.

Cause

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In this Document
Symptoms
Cause
Solution


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