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Agile webclient file upload no longer displays the FILE UPLOAD SELECTOR window with error "Prefered Fileserver down, please contact Administartor" (Doc ID 2779415.1)

Last updated on JUNE 01, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Goal

Agile Webclient file upload no longer displays the FILE UPLOAD SELECTOR window with error "Prefered Fileserver down, please contact Administartor"

Server log displays error message:

Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
        at org.apache.catalina.connector.Connector.initInternal(Connector.java:996)
        at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
        ... 12 more
Caused by: java.lang.IllegalArgumentException: Cannot recover key
        at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:116)
        at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:87)
        at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:225)
        at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1086)
        at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:268)
        at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:581)
        at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:68)
        at org.apache.catalina.connector.Connector.initInternal(Connector.java:993)
        ... 13 more
Caused by: java.security.UnrecoverableKeyException: Cannot recover key
        at sun.security.provider.KeyProtector.recover(KeyProtector.java:328)
        at sun.security.provider.JavaKeyStore.engineGetKey(JavaKeyStore.java:146)
        at sun.security.provider.JavaKeyStore$JKS.engineGetKey(JavaKeyStore.java:56)

Solution

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Goal
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