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Hold UI - Getting Error While Creating Account Level Hold (Doc ID 2779750.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.8.0.0.0, Getting Error while creating Account level Hold.

We are getting the below error while creating Account level Hold in ORMB. We expect Hold Request should get created without throwing any error.
Note that we are not getting this error in lower environment 2.5.0.3 even though there is no alert type like this.

ERROR
-----------------------
The ZZ-Hold alert type is invalid

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu>>Financial>>Hold Request>>Add
2. Create and Account level Hold and Submit.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Issue occurs consistently and unless it is corrected, it may impact Go Live.

Cause

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In this Document
Symptoms
Cause
Solution
References


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