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Broadband Authentication Failed with User Not Found Error in ECE But Exist In Cache (Doc ID 2779814.1)

Last updated on JUNE 02, 2021

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.9.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.9.0 version

PublicUserIdentity exists in Elastic Charging Engine (ECE) Cache but Broad-Band Authentication failed with error "User Profile Not Found in ECE Cache".

ERROR
-----------------------
radiusGateway.log has repeating error:
2021-04-13 23:04:07.457 AST INFO - - - - RESPONSE SENT => Identifier:<ID> ; User-Name:<USERNAME>; Status:Reject ; Reason:User Profile Not Found in ECE Cache

ecs.log has error:
2021-04-13 12:56:50.596 AST ERROR - - - - ProcessorFrameworkMessageBundle-17000: Unexpected exception: ProcessorUsageMessageBundle-17202: "Product not found for public user ID 426010500285949 and product type TelcoGsmTelephony at time 2021-04-12T16:53:28Z[UTC]"

Cause

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In this Document
Symptoms
Cause
Solution
References


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