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RateManager: Cannot Call ExportTable API Multiple Times Without Crashing The System. (Doc ID 2780040.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Insurance Insbridge Rating and Underwriting - Version 5.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 5.2.0.0.0 version, RateManager

ACTUAL BEHAVIOR
---------------
Calling the exportMultipleTableVariablesDataToExcel multiple times simply locks the system up without any logs or messages. This is not a resource issue as we have tuned (increasing both cpus and memory) to ensure that both are adequate for processing involved. At this point, we're only able to run one of these calls at a time before Ratemanager becomes unresponsive.

EXPECTED BEHAVIOR
-----------------------
Ratemanager should not become unresponsive.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call table export more than one at a time.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export more than one table at a time..

Cause

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In this Document
Symptoms
Cause
Solution
References


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