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Advanced Client Search Encountering Slow Performance (Doc ID 2780125.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.27 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.27 version, General

ACTUAL BEHAVIOR
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Performance of Advanced Client Search is very slow.
If the search is performed on wild card search "%" , it is significantly slow, at times 1 to 2 mins.
If the search is performed on specific field, it is still slow.
Note that indexes were added to all the related tables.


EXPECTED BEHAVIOR
-----------------------
Client search should be performing and responsive as per UI standards about 3 secs.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OIPA V11.
2. Navigate to "Client" Advanced search.
3. Enter "%" in "Last Name" field or any other field.
4. Notice that it takes about 1 to 2 mins to fetch the results.


Cause

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In this Document
Symptoms
Cause
Solution
References


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