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Dashboard Does Not Refresh After Process Flow Is Completed (Doc ID 2780252.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]
Information in this document applies to any platform.

Goal

On : CCB 2.8.0.0.0 version, ENV - Environment

Dashboard does not refresh after Process Flow is completed

ACTUAL BEHAVIOR:
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When the user is finished with the Process Flow, the Dashboard does not get updated.

EXPECTED BEHAVIOR
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When the user is finished with the Process Flow, the Dashboard gets updated.

STEPS:
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1. A Start Service Request process was completed. The dashboard reflected the new Person and Account as it was created during the flow. However, when the flow was finished, the
Dashboard did not update with important alerts that provide visual clues. Ex. Pending FAs, Pending SAs, Start Service request is Waiting for Completion
2. Clicked on the Go To Control Central link from the final process flow panel. User was brought to Control Central but the Dashboard did not refresh.
3. Clicked on Account Information on the top bar to see if the Dashboard would refer but nothing changed.
4. Navigated to another page, Person, and then went back to Control Central. The Dashboard zone finally got refreshed
 

Solution

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In this Document
Goal
Solution
References


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