My Oracle Support Banner

Incorrect Case Closure Information Populates In Case Listing Report (Doc ID 2780534.1)

Last updated on JUNE 01, 2021

Applies to:

Oracle Argus Safety - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms

Issue:

When printing the Case listing report including "Case Closed By", the value in the last row of the left side column populates in "Case Closed By" column even though all the cases are not closed.

 

Steps to replicate the issue:

1. Go to Reports > Aggregate reports > Case Listing

2. Create a new case listing report with the following columns in this order

For example:
- Case Closure Date
- Case Lock Date
- Case Closed By
- Case Locally Locked By

3. Save the case listing report template

4. Create a new case and locked the case

5. Print the Case listing report

6. Open the report

The value of last rows on left side column "Case Lock Date" populates in the "Case Closed By" column.

Since the case has not been closed yet, this column supposed to be blank.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.