ECE Throws Error "Java.util.concurrent.TimeoutException: Server Timeout While Processing"
(Doc ID 2780890.1)
Last updated on JANUARY 16, 2024
Applies to:
Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
In a customer production system, following symptoms were observed:
- There is problem to establish Stream Control Transmission Protocol (SCTP) connection to Evolved Packet Gateway (EPG) system from the Diameter GateWay (DGW), it is going up and down exhibiting a flapping behavior in the connectivity.
- There were warnings in customer monitoring system about lost SCTP connection.
- Tried DGW process restart, DGW process is up, but connectivity between customer core network and DGW is going up and down (flapping).
- Customer also implemented increase of Xmx (max java heap size) for DGW processes from 16GB to 22GB, as they had noticed earlier that DGW processes heap is utilized to 100%, still issue persists.
- After restart of DGW it seems stable for some time and then issue (flapping) starts again.
- Also the following errors are seen continuously in ECS logs during the issue:
What is the cause of this issue?
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |