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System Error Encountered When Creating Payments While Audit Is Turned On (Doc ID 2781031.1)

Last updated on JUNE 08, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.9.0.0.0, System error encountered when creating payments while audit is turned on.

The errors are encountered when payment is being made manually (via Payment Event UI).

ACTUAL BEHAVIOR
-----------------------
Getting System error

EXPECTED BEHAVIOR
------------------------
Payment event should be created without error.

STEPS
-------
1. Create Person, Account, and Bill.
2. Turn audit on for CI_PAY table.
3. Create payment event for the account with excess amount.
4. Check payment event is created or not.

Cause

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In this Document
Symptoms
Cause
Solution
References


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