In SAML 2.0 SSO Configured Instance, After Login, Gets 'Service Unavailable'
(Doc ID 2782006.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
After configuring SSO (single sign-on) with a SAML 2.0 Identity Provider (i.e IDCS, Okta) for Agile PLM, unable to log into Web Client with below error:
Error
Service Unavailable
Fact
Apache web proxy is configured to connect to Web Client
Steps
The issue can be reproduced at will with the following steps:
- Access to Web Client URL
- It shows SSO login screen
- Give Username and password
- URL redirects to ../saml2/sp/acs/post, but the page shows
Information:
The information you submitted is not protected - Then the page shows:
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |