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Not Found Error While Changing Account Main Person (Doc ID 2783123.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.3.0 version,

Not Found Error while changing Account Main Person
 
Customer are facing "not found" error popping up when an Account Main Person is changed.
It was observed that a Algorithm is available in ACCOUNT Maintenance Object Audit Spot with Code - X1CAPACCTPER.Could see This plugin script algorithm X1CAPACCTPER performs below
"This algorithm updates the Contact Id of the Usage Subscription related to SAs of the Account when the Account's Main Person is updated. If no SA is linked to the account, no update will be executed. "

The plugin script X1CAPACCTPER linked to above algorithm is failing as it is trying to update the Contact ID for the all the corresponding Usage Subscription linked to SA's of the Account.
All Service agreement Type will not be linked to Usage Subscription like Non-Utility Service agreement such as Deposit, Charity etc.
why the Script is trying to update the Contact on all Usage Subscription even for Non-Utility Service Agreement in the Account.

ERROR
-----------------------
 "not found" error popping up when an Account Main Person is changed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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