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$ symbol in comment for the case issue is causing null in closed date (Doc ID 2783691.1)

Last updated on JUNE 17, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

ECM version 8.0.7

After closing the case, close action is not shown in Case audit history and also closed date is blank in case details.

Steps to reproduce

1. Go to Case summary of a case
2. Click take a action in top menu

3. In Take action popup window, choose any closing action in Resolution section and add $ amount in comment text box. e.g $1 $2000 etc.

4. Click Save

5. Go back to Case summary page

6. Check close date and it is shown blank

7. Audit history tab and no closed audit history is shown.

Screenshot:

Expected result:

Closed date should be shown with today date and also closed action history should be shown in audit history.

Error in ofsaai.log

07-04-21 18:10:04,033 GMT PM] [DEBUG] [WEB] [NA] [NA] dataFieldMap........ {WF_PARENT_OBJECT_ID=, Action=CA361S, WF_STATUS=CCD, WF_SEGMENT_CODE=, WF_OBJECT_NAME=Default Object Name, actionCategory=RES, WF_MISDATE=, WF_CALLBACK_TASK_RESPONSE=, WF_RUNSK=, WF_OBJECT_ID=CA68018, WF_OUTCOME_ID=, WF_USERID=test, NoteTx=$, WF_OBJECT_TYPE=AML_SURV, Status=INV, infodom=, DocId=, entryType=, WF_ENTITYID=CA68018, ActionSequence=361, WF_LOCALE=en_US, WF_INSTANCE=SHBA_TM_WF_bab6fafb-47da-4814-8c99-e958ff0587bf, WF_PARENT_OBJECT_TYPE=, userId=, WF_AUTHORIZATION=, CommentId=, WF_TASK_RESPONSE=, Role=FFWACCESS~AMANALYST2~AMINAUDITR~BPROC_AUTH~DMMAUTH~DQAUTH~DRENT_AUTH~DT_ACCESS~HIERWRITE~MAPPR_ROLY~PTADVND~PTWRITE~RLADVND~RNAUTH~RNREAD~RNWRITE~CTREFANLST~BUDIM_AUTH~ETLADM~MREWRITE~KYCADMIN~..... WF_SUBPROCESS_PARENT_TARGET_ACTIVITY_ID=null, WF_JSESSIONID=, WF_INFODOM_CODE=BDFCCMINFO, WF_TASK_STATUS=SUCCESS, WF_ROOT_PROCESS=, WF_PROCESS_ID=SHBA_TM_WF, UserSequence=10008, ReviewId=CA68018, WF_CALLBACK_TASK_STATUS=, WF_LIVY_SPARK_SESSION_ID=}
[07-04-21 18:10:04,033 GMT PM] [DEBUG] [WEB] [NA] [NA] Error executing activity:java.lang.IllegalArgumentException: Illegal group reference: group index is missing
[07-04-21 18:10:04,033 GMT PM] [DEBUG] [WEB] [NA] [NA] Exception Occured while executi..java.lang.IllegalArgumentException: Illegal group reference: group index is missing
[07-04-21 18:10:04,033 GMT PM] [DEBUG] [WEB] [NA] [NA] Connection requested...
[07-04-21 18:10:04,033 GMT PM] [DEBUG] [WEB] [NA] [NA] Getting configConnection..

Cause

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In this Document
Symptoms
Cause
Solution


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