FA Creation Error Due To Missing External System In Sync Request BO (Doc ID 2783755.1)

Last updated on JUNE 04, 2024

Applies to:

Symptoms

On : 2.8.0.0.0 version, ENV - Environment

FA creation error due to missing external system in sync request BO

An error is encountered during FA creation because the system is attempting to send a sync request but there is no external system configured. Upon checking, the maintenance object has the Sync Request BO option with owner flag CCB, which is why user cannot delete it. Other MO do not have the sync request configured.

ERROR
-----------------------
A value for option type External System must be specified on the Business Object (C1-FASyncRequest).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Error: A value for option type External System must be specified on the Business Object (C1-FASyncRequest).

Customer is using a different integration solution for Field Activity dispatch. Hence, the FA Sync
Request is not needed, and should not be configured.
Cause

Upon checking, the maintenance object FA has the business object C1-FASyncRequest
configured with an owner flag of Customer Care and Billing (CCB). We cannot delete the entry
online.

The audit algorithm of the maintenance object is configured as owned by CCB, when it should be CM.

Workaround
As a workaround, we deleted these options through the database:
DELETE FROM CI_MD_MO_OPT
WHERE MAINT_OBJ_CD = 'FA'
AND MAINT_OBJ_OPT_FLG = 'F1SB';
DELETE FROM CI_MD_MO_ALG
WHERE MAINT_OBJ_CD = 'FA'
AND MAINT_OBJ_SEVT_FLG = 'F1MA';
In doing so, we are able to proceed to create and save the FA.

Recommended Solution
Set the Maintenance Object FA Audit Algorithm to Customer Modification (CM).
Set the Maintenance Object FA Sync Request BO to Customer Modification (CM).

Changes

Cause

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