Issue With CC&B 2.8 Start Process Flow - SA Cancellation
(Doc ID 2783765.1)
Last updated on JUNE 16, 2021
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On CC&B v126.96.36.199.0
Issue with CC&B 2.8 Start Process Flow - SA Cancellation
As part of Start Process Flow - SA Cancellation, after completing Start Process Flow, unable to cancel the SA’s created by the process flow using the green Start/Stop screen. The following error is displayed
- not found. If you need support please supply the following info to system support:
Message number: 11001, 401
The issue can be reproduced at will with the following steps:
1. Complete the Start Process Flow
2. Navigate to Current Context > Account > Go To Start/Stop, select the service agreement created by the process flow, click on cancel and then hit the Save button. System will throw the mentioned error.
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