Issue With CC&B 2.8 Start Process Flow - SA Cancellation
(Doc ID 2783765.1)
Last updated on JUNE 07, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]Information in this document applies to any platform.
Symptoms
On CC&B v2.8.0.0.0
Issue with CC&B 2.8 Start Process Flow - SA Cancellation
As part of Start Process Flow - SA Cancellation, after completing Start Process Flow, unable to cancel the SA’s created by the process flow using the green Start/Stop screen. The following error is displayed
ERROR
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- not found. If you need support please supply the following info to system support:
Message number: 11001, 401
STEPS
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The issue can be reproduced at will with the following steps:
1. Complete the Start Process Flow
2. Navigate to Current Context > Account > Go To Start/Stop, select the service agreement created by the process flow, click on cancel and then hit the Save button. System will throw the mentioned error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |