My Oracle Support Banner

Issue With CC&B 2.8 Start Process Flow - SA Cancellation (Doc ID 2783765.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


On CC&B v2.

Issue with CC&B 2.8 Start Process Flow - SA Cancellation

As part of Start Process Flow - SA Cancellation, after completing Start Process Flow, unable to cancel the SA’s created by the process flow using the green Start/Stop screen. The following error is displayed

- not found. If you need support please supply the following info to system support:

Message number: 11001, 401

The issue can be reproduced at will with the following steps:
1. Complete the Start Process Flow
2. Navigate to Current Context > Account > Go To Start/Stop, select the service agreement created by the process flow, click on cancel and then hit the Save button. System will throw the mentioned error.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.