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Issue With CC&B 2.8 Start Process Flow - SA Cancellation (Doc ID 2783765.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On CC&B v2.8.0.0.0

Issue with CC&B 2.8 Start Process Flow - SA Cancellation

As part of Start Process Flow - SA Cancellation, after completing Start Process Flow, unable to cancel the SA’s created by the process flow using the green Start/Stop screen. The following error is displayed

ERROR
-----------------------
- not found. If you need support please supply the following info to system support:

Message number: 11001, 401

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Complete the Start Process Flow
2. Navigate to Current Context > Account > Go To Start/Stop, select the service agreement created by the process flow, click on cancel and then hit the Save button. System will throw the mentioned error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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