My Oracle Support Banner

After Implementing SAML-SSO the Error "Error 500 : Internal Server Error" Appears When the Agile Web Client Session Times Out (Doc ID 2783992.1)

Last updated on JUNE 26, 2023

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When the Agile WebClient session times out the below error message is displayed in the browser

ERROR

Error 500 : Internal Server Error

STEPS

  1. Enable SAML-SSO for Agile PLM using Azure IDP
  2. Log into Agile WebClient 
  3. Keep the Agile session idle until it times out

Facts

Changes

 Enabled SAML-SSO for Agile using Azure IDP

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.