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Customer Creation from BRM is Not Syncing With ECE (Doc ID 2784024.1)

Last updated on JUNE 14, 2021

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.9.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.9.0 version,

BRM Gateway and eai_js are configured correctly as per the steps mentioned on the documentation, however, when a new customer is created in BRM via testnap, ECE doesn't sync the new customer.
 

Following errors are getting logged in cm.pinlog and nothing is getting logged in the BRM Gateway log.

 

E Thu Apr 22 17:42:26 2021    cm:26870  cm_child.c(133):2696 2::cm:19550:-143481136:0:1618213649:0::::
CM bad login attempt from err=50(PIN_ERR_STREAM_EOF), field=0(0)
E Thu Apr 22 17:42:27 2021    cm:26875  pcp_xdrst.c(61):3196
:cm:19550:-143481136:0:1618213649:0::::
received PIN_ERR_STREAM_EOF, closing socket
W Thu Apr 22 17:42:27 2021    cm:26875  pcpst.c(102):4731 2::cm:19550:-143481136:0:1618213649:0::::
(26875):pcp_context_state_failover(), cfg_str is NULL
E Thu Apr 22 17:42:27 2021   cm:26875  cm_login_pw001.c(28):158 2::cm:19550:-143481136:0:1618213649:0::::
bad 1st pcp_receive, err 50
E Thu Apr 22 17:42:27 2021   cm:26875  cm_child.c(133):2696 2:cm:19550:-143481136:0:1618213649:0::::
CM bad login attempt from ip err=50(PIN_ERR_STREAM_EOF), field=0(0)

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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