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Customer Creation from BRM is Not Syncing With ECE (Doc ID 2784024.1)

Last updated on MARCH 20, 2023

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version and later
Information in this document applies to any platform.


On : version,

BRM Gateway and eai_js are configured correctly as per the steps mentioned on the documentation, however, when a new customer is created in BRM via testnap, ECE doesn't sync the new customer.

Following errors are getting logged in cm.pinlog and nothing is getting logged in the BRM Gateway log.


E Thu Apr 22 17:42:26 2021    cm:26870  cm_child.c(133):2696 2::cm:19550:-143481136:0:1618213649:0::::
CM bad login attempt from err=50(PIN_ERR_STREAM_EOF), field=0(0)
E Thu Apr 22 17:42:27 2021    cm:26875  pcp_xdrst.c(61):3196
received PIN_ERR_STREAM_EOF, closing socket
W Thu Apr 22 17:42:27 2021    cm:26875  pcpst.c(102):4731 2::cm:19550:-143481136:0:1618213649:0::::
(26875):pcp_context_state_failover(), cfg_str is NULL
E Thu Apr 22 17:42:27 2021   cm:26875  cm_login_pw001.c(28):158 2::cm:19550:-143481136:0:1618213649:0::::
bad 1st pcp_receive, err 50
E Thu Apr 22 17:42:27 2021   cm:26875  cm_child.c(133):2696 2:cm:19550:-143481136:0:1618213649:0::::
CM bad login attempt from ip err=50(PIN_ERR_STREAM_EOF), field=0(0)






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