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Workflow Status is Skipped Because Approver is Not Added As Per Workflow Criteria (Doc ID 2784323.1)

Last updated on JUNE 14, 2021

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When moving a Workflow from status 'Work in Progress' to the next status a criteria is setup to add a specific Approver. This Approver is not added automatically as per the criteria setting and therefore the next status in the Workflow is skipped.

Expected Behavior
Expect that the Approver is added and only after the Approver approves the Change the Workflow is moved to the final status Expired.

Steps

  1. Log into Web Client
  2. Select the Change (Deviation)
  3. Move the Change from Status Work in Progress to the next status
  4. Verify under the Workflow tab if the Change skipped the Acknowledged status and did not add the Approver

Changes

 Setup of a new Workflow

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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