My Oracle Support Banner

Balance Group Locking is Failed for Inactive Billinfo During PCM_OP_BILL_COLLECT for New Billinfo (Doc ID 2785277.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


While testing Patch 32332455, found the error in the below scenario where pymt_collect fails during  Out Of the Box pin_collect execution.

Billing is getting triggered for Inactive Billinfo when PCM_OP_BILL_COLLECT is called for new Billinfo, and balance group locking issue is observed during make bill call

The scenario details are as follows:
1. Account created with base service-1  on 12th-Jan-2021 with a monthly plan
2. Billing done on 12th Feb and payment collected
3. Customer does a cancel auto renew so that the products will get cancelled on next BDOM ( Billing Day of Month) (basically sets product end dates to 12th March)
4. On BDOM-2, 12th March, the products are cancelled and the billinfo status is set to inactive (billinfo-1)
5. On March 22nd, the customer subscribes a new service service-2 which is under the same account and a new billinfo (billinfo-2)
6. The immediate charges are settled on March 22nd, with an order payment
7. On next BDOM, April 22nd, the bill is generated for service-2.

However, when pin_collect gets executed for billinfo-2, it is trying to do a make_bill for the old billinfo, billinfo-1, and this is failing .

How to fix the above issue?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.