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'Data Entry Error : ' Message appears when trying to open a CRF window (when using the 'Google Chrome', 'Edge Chromium' Browsers). (Doc ID 2786121.1)

Last updated on OCTOBER 07, 2021

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.2.1 and later
Information in this document applies to any platform.

Symptoms

1)
RDC 5.2.1: 'Data Entry Error : ' message appears when trying to open a CRF window (after previously opening and closing CRF DE windows using the 'red x') i.e



2)
After pressing [OK] on the above error message then it is not possible to open any Data Entry Windows (clicking on a CRF cell does nothing).

 

3)
Issue happens when using the following browsers:


4)
The following error appears in the '<server>_OPA_1-diagnostic.log' file:

oracle.pharma.rdc.de.exception.IllegalOperationException: The operation opencrf is illegal. Reason is: Maximum number of CRFs (3) are open for the user


5)
Testcase document which demonstrates above error is available (click here to download).


6)
A secondary issue which can also be seen after closing a CRF window using the browsers 'red x' button is the following message appears when clicking on the [Add Visit Page] or [Add Other Page] buttons:

One or more data entry windows are open. To complete this action, close all data entry windows

i.e.

Testcase document which demonstrates above message is available (click here to download).
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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